Refund Policy

Because BIG THINK Web Creative offers non-tangible irrevocable goods and services we do not issue refunds once the order is accomplished and the product is sent or service has been rendered.  Our policy includes the following services but not limited to:

  • Graphic Design
  • Web Design
  • Web Development – includes fixes and new programming
  • Web Hosting
  • Plugin Development – includes fixes and new programming
  • Plugin Installation – third party purchase – if you are having issues then you will need to contact the third party developer to resolve any issues
  • SSL Purchases and Installation
  • SEO
  • Any other digital service or product not specifically mentioned above that is not a physical product

As a customer you are responsible for understanding this upon purchasing any item at our site.  If you are unhappy with our service or are having issues with your current website, please submit a Help Ticket and one of our staff will assist you in resolving the situation.  You may submit a Help Ticket at help.doyoubigthink.com.